Terms and Conditions

1. Introduction

Welcome to Value Cars Basildon Limited (“the Company,” “we,” “us,” “our”). These Terms and Conditions (“Terms”) govern the relationship between Value Cars Basildon Limited, a company registered in England and Wales with company number 08989601 and registered address at Unit 16, Heron’s Gate Trading Estate, Paycocke Road, Basildon, Essex SS14 3EU, and you, the customer (“you,” “your,” “Customer”).

By booking and using our taxi services (“Services”), you agree to be bound by these Terms. Please read them carefully before using our Services. If you do not agree with any part of these Terms, you must not use our Services.

2. Definitions

• “App” means the Company’s mobile application, Value Cars Essex.
• “Airport Collection” means any booking where the Vehicle is collecting the Customer from an airport terminal or designated airport pick-up point.
• “Booking” means a request for Services made by the Customer and accepted by the Company.
• “Cancellation Fee” means a charge applied when a Booking is cancelled outside the permitted cancellation window or after a Driver has been dispatched or arrived at the pick-up location.
• “Company” means Value Cars Basildon Limited.
• “Customer” means any individual, firm, company, or organisation that books or uses the Services of the Company.
• “Driver” means the licensed driver operating the vehicle on behalf of the Company.
• “Fare” means the total cost payable by the Customer for the Services, including any applicable charges, additional charges, and waiting time fees.
• “Fixed-price fare” means a predetermined cost for a journey, agreed upon at the time of booking, which does not change based on traffic conditions or the specific route taken.
• “Force Majeure Event” means any circumstance beyond the Company’s reasonable control which prevents or delays the provision of Services, including but not limited to severe weather, road closures, accidents, vehicle breakdowns, strikes, civil unrest, or public emergencies.
• “Metered Fare” means the cost of a journey calculated in real-time by a calibrated in-vehicle meter based on distance traveled and waiting time.
• “No-Show” means a situation where a customer fails to be present at the agreed-upon pick-up location within a specified timeframe (e.g., 3 minutes of the scheduled pick-up time), resulting in a cancellation fee.
• “Operating Areas” means the geographical areas primarily serviced by the Company, currently including Basildon, Laindon, Pitsea, Corringham, Stanford-le-Hope, Orsett, Horndon-on-the-Hill, and East Tilbury, as amended by the Company from time to time.
• “Out-of-Area Booking” means any Booking where the pick-up or drop-off location falls outside the Company’s Operating Areas.
• “Pre-Paid Booking” means a Booking where the Fare or any portion of the Fare is paid in advance of the journey via card, app, website, or secure payment link.
• “Services” means the transportation services provided by the Company, including but not limited to taxi services and pre-booked transfers.
• “Vehicle” means the taxi or private hire vehicle provided by the Company for the Services.
• “Waiting Time” means time during which the Driver is required to wait at the pick-up location or during the journey at the Customer’s request, or due to traffic conditions, and which may be charged at the applicable waiting rate.
• “Website” means the Company’s website, currently www.valuecars444.com

3. Booking of Services

3.1. Booking Methods

Bookings can be made through the following methods:

• Telephone: 01268 525252, 01375 361111
• Website: www.valuecars444.com.
• Mobile App: Value Cars Basildon Limited
• In-person at our Basildon Branch: Unit 16, Heron’s Gate Trading Estate, Paycocke Road, Basildon, Essex SS14 3EU.
• In-person at our Stanford-le-Hope Branch: 24 King Street, Stanford-le-Hope, Essex, SS17 0HL
• Email: info@valuecars444.com

3.2. Booking Information

When making a Booking, you must provide accurate and complete information, including:

• Your name
• Contact telephone number
• Pick-up address and postcode
• Destination address and postcode
• Date and time of pick-up
• Number of passengers
• Any special requirements (e.g., wheelchair accessibility, luggage, child seats - subject to availability and potentially additional charges)

Personal passenger information recorded by the operator must not be disclosed to anyone who does not have a legitimate safety or legal reason for possessing it. All personal passenger data must be securely held and protected in accordance with relevant Data Protection legislation.

3.3. Booking Confirmation

A Booking is only confirmed when accepted by the Company. Confirmation will typically be provided via SMS, email, verbally over the phone, or app confirmation. It is your responsibility to check the details of your booking confirmation are accurate.

3.4. Amendments and Cancellations by Customer

Cancellation charges may apply depending on the notice given and the type of Booking. Please see Section 5 (Cancellation Policy) below for the full cancellation terms that apply to Bookings cancelled by the Customer.

• Cancellations Outside of Area — the driver is already on route to a location outside of our operating areas. Our operating areas include Basildon, Laindon, Pitsea, Corringham, Stanford-le-Hope, Orsett, Horndon-on-the-Hill, and East Tilbury.

3.5. Amendments and Cancellations by the Company

• While we will make every effort to fulfil confirmed Bookings, in exceptional circumstances, we may need to amend or cancel a Booking. This may be due to unforeseen circumstances such as vehicle breakdown, driver unavailability, or events beyond our reasonable control (Force Majeure).
• In the event of cancellation by the Company, we will attempt to notify you as soon as reasonably practicable and offer a full refund if you have pre-paid. We will not be liable for any consequential losses incurred by you due to cancellation.
• Where reasonably necessary (for example due to vehicle breakdown, Driver illness, or other operational reasons), we reserve the right to provide a different Vehicle and/or Driver from the one originally allocated to your Booking, provided that the replacement Vehicle and Driver are equally licensed and insured.

3.6 Licensed Vehicle Supply Across Councils

By making a booking with Value Cars Basildon Limited, whether via telephone, app, website, email, or in person, you agree to accept that your booking may be fulfilled by a vehicle and driver licensed under one of the following licensing authorities: Basildon Council, Castle Point Council, or Thurrock Council. All such vehicles and drivers are fully licensed, insured, and regulated by their respective licensing authority. Your acceptance of these Terms confirms that you are satisfied for your journey to be carried out by a vehicle licensed by any of these councils.

4. Fares and Payment

4.1. Fare Calculation

Fares are primarily calculated using a calibrated meter, reflecting the distance travelled. Drivers are expected to take the shortest reasonable journey. Delays due to traffic, accidents, and unforeseen circumstances may affect the final metered fare. For your convenience, we also offer fixed-price fares for journeys booked and paid through our app with a credit or debit card. This allows you to know the exact cost of your trip upfront, regardless of the route taken or traffic conditions. Fixed-price fares are also available for airport transfers.

4.2. Fare Estimates

Any fare estimate provided before the journey is an approximation, unless you have booked a fixed-price fare through our app. The final fare for metered journeys will be determined by the meter or the agreed fixed price, and may vary due to actual route taken, traffic conditions, and any additional stops or waiting time incurred.

4.3. Payment Methods

We accept the following payment methods:

• Cash (to the Driver)
• Credit/Debit Cards (via our in-vehicle card machine)
• Credit/Debit Cards (via our customer app)
• Secured Payments link sent via text to your mobile device or by email.

4.4. App Payments

For your convenience, you can pay for your journey directly through our app using a credit or debit card. This method offers the benefit of fixed-price fares, discount code redemption, and access to our loyalty program.

4.5. Payment Links

We can provide a secure payment link via SMS or email, allowing you to pay for your journey using a credit or debit card. This option is useful for pre-booked journeys or when you prefer not to use cash or the in-vehicle card machine.

4.6. Discounts and Promotions

We offer various discounts throughout the year to reward our customers. The following terms apply to all promotional offers:

• Promotional Codes: Special offers and discount codes may be distributed through our app, website, email campaigns, and social media.
• Redemption Rules: To redeem a promotional code, the journey must be booked through our app and paid for using a registered credit or debit card.
• Application: Promotional codes must be entered during the booking process to apply the discount. Some discounts may be automatically applied to eligible rides at our discretion.
• Loyalty Program: Our loyalty program rewards frequent riders with exclusive discounts and benefits. This program is strictly available to customers who book and manage their journeys via the Value Cars app.
• Special Event Discounts: Discounts for specific events or holidays will be advertised via social media and app announcements.
• Usage Restrictions: Unless otherwise stated, promotional codes cannot be used in conjunction with any other offer, have no cash value, and are non-transferable. We reserve the right to withdraw or amend any promotion at any time without prior notice.

4.7.

Payment is due upon completion of the journey unless otherwise agreed in advance. Payment will be requested prior to any pick-ups from outside of our operating areas, which include Basildon, Laindon, Pitsea, Corringham, Stanford-le-Hope, Orsett, Horndon on the Hill, and East Tilbury. To prepay for bookings outside of our operating areas, payment can be made by the secured payment link or by paying on card via the app.

Pre-paid airport transfers -

Payment is due upon completion of the journey unless otherwise agreed in advance.

Outbound airport journeys (travelling to the airport) do not require prepayment where the pick-up address is within our normal operating areas. Prepayment may be required for outbound journeys where the pick-up location is outside our operating areas.

All airport collection journeys (pick-ups from airports) require full prepayment in advance due to parking, waiting time, and driver allocation costs.

Pre-paid airport collections are subject to the applicable cancellation periods outlined in Section 5 and are non-refundable if cancelled within the stated notice periods.

The customer app coverage is set to specific locations and can be amended at any time by Value Cars Basildon Limited.

4.8. Additional charges

Additional charges may apply for certain journeys or at certain times, including:

• Airport pick-up/drop-off fees
• Airport Meet and Greet service fee (£15.00)
• Out-of-hours additional charges
• Bank Holiday additional charges
• Congestion charges
• Tolls
• Extra stops
• Seasonal and public holiday double-rate charges (including Christmas and New Year periods)

It’s important to note that additional charges are included in any fixed price or quotation provided. However, additional charges will be applied separately on top of the metered fare for bookings that are calculated using the meter. Details of applicable additional charges will be disclosed to you upfront, before your Booking is confirmed, wherever reasonably possible, and are also available on request.

4.9 Dead Mileage Charges

Where a Booking requires a Driver to travel a significant distance without a passenger in order to reach the pick-up location (commonly referred to as “dead mileage”), an additional charge may apply.

Dead mileage charges may be applied where the pick-up location falls outside the Company’s normal Operating Areas, which currently include Basildon, Laindon, Pitsea, Corringham, Stanford-le-Hope, Orsett, Horndon-on-the-Hill, and East Tilbury.

This charge is intended to compensate for the additional time, fuel, and vehicle wear and tear incurred by the Driver in travelling to the pick-up location without a fare-paying passenger.

Where applicable, the dead mileage charge will either:

• Be included within the quoted fare provided at the time of booking; or
• Be charged as an additional amount where the journey is calculated using the meter.

The Company reserves the right to request prepayment for bookings that involve significant dead mileage or where the pick-up location is outside the Company’s normal Operating Areas.

4.10. Waiting Time Charges

Waiting time charges are not applied at the start of the booking while waiting for the customer, unless contact has been made with the customer. The driver can start the meter once contact has been made with the customer.

Waiting time charges will be calculated at a rate of £20.00 per hour, charged pro-rata for the duration of waiting while the booking is in progress.

• Pre-booked Waiting: Alternatively, for pre-booked waiting time on a fixed-price basis, the charge will be £20.00 per hour for a car or £30.00 per hour for a minibus.
• Airport Return Waiting: For airport return journeys, there is a grace period of 1 hour from the time the flight lands. After this, standard waiting time charges will apply.

4.11 Website Airport Transfer Booking Fee

For all bookings made via the Value Cars website on the Airport Transfers page, a booking fee of £2.50 will be applied to each booking in addition to the fare. This fee will be clearly displayed at the time of booking and is non-refundable unless the booking is cancelled by the Company.

4.12 Seasonal and Holiday Double Rate Charges

During peak holiday periods, fares will be charged at double the standard rate, regardless of whether the journey is metered or fixed-price. These periods are:

• From 22:00 on Christmas Eve (24th December) until 06:00 on 27th December
• From 22:00 on New Year’s Eve (31st December) until 06:00 on 2nd January

Any fare estimates or fixed-price fares provided during these periods will reflect the applicable double rate. By proceeding with a booking during these times, the Customer agrees to the higher tariff.

4.13 Airport Meet and Greet Service

Value Cars Basildon Limited offers an optional Airport Meet and Greet Service for customers arriving at UK airports.

Where this service is selected, the Driver will meet the Customer inside the airport terminal arrivals hall, holding a name board, and will assist in escorting the Customer to the Vehicle where reasonably possible.

An additional charge of £15.00 applies for the Airport Meet and Greet Service. This charge is applied per booking and is in addition to the fare, airport fees, waiting time, or any other applicable charges.

The Meet and Greet Service must be requested at the time of booking and is subject to availability. If the service has been requested and the Driver has attended the terminal as instructed, the Meet and Greet charge remains payable even if the booking is subsequently cancelled or results in a No-Show.

If a Meet and Greet Service has not been pre-booked, the Driver will collect the Customer from the standard designated pick-up point for that airport.

4.14. Payment Types, Fare Structure, and Waiting Time Application

The application of fares, meter operation, and waiting time charges shall vary depending on the chosen booking and payment method as follows:

• Prepaid Bookings (App Card Payments and Payment Links): Where a booking is paid in advance via card on the Company’s mobile application or settled via a secure payment link issued by the Company, the transaction is classed as prepaid and agreed on a fixed-price basis. Consequently, standard waiting time charges and metered increments will not be applied or adjusted via the system for these bookings. The only exception is airport collection journeys, where a grace period of 1 hour from the time the flight lands applies; after this grace period, standard waiting time charges will apply even though the booking has been prepaid (see Section 4.10).
• App Cash Bookings: Where a customer selects cash payment through the mobile application, an estimated fare will be provided prior to travel. The vehicle’s meter will run for the duration of the journey once the booking commences.
• Telephone Bookings: Bookings made via telephone to a Company operator that do not explicitly request a quoted fixed price or prepayment will be classed as cash bookings. For such bookings, the meter will be operated for the journey, and the Customer shall have the option to pay the Driver directly upon completion via cash or by card using the in-vehicle card machine.

5. Cancellation Policy

• You may cancel a Booking, but cancellation charges may apply depending on the notice period given.
• Advance Booking Cancellations – Customers can cancel standard local bookings free of charge if done so prior to the driver arriving at the pick-up location. This applies only to regular bookings within our operating areas. Special services such as pre-booked airport transfers or pre-booked minibus services are subject to their own specific cancellation terms as detailed below.
• On-Demand Booking Cancellations – Customers can cancel their booking free of charge if done so prior to the driver arriving at the pick-up location.
• App Booking Cancellations – A fixed cancellation fee of £4.00 will apply to all app bookings once the driver has arrived at the pick-up location, attempted to contact the customer by phone, and waited for 3 minutes. If an app booking is cancelled before the driver arrives at the pick-up location, a full refund will be processed to the card used for payment.
• Cancellations Outside of Area – If a customer cancels a booking and the driver is already on route to a location outside of our operating areas, the full fare will be charged as compensation for the driver’s time and travel expenses. Our operating areas include Basildon, Laindon, Pitsea, Corringham, Stanford-le-Hope, Orsett, Horndon on the Hill, and East Tilbury.
• Pre-Booked Minibus Cancellations – All pre-booked minibus services require at least 24 hours’ notice for cancellation to receive a refund. Cancellations made within 24 hours of the scheduled pick-up time will be charged in full and are non-refundable.

Pre-Booked Airport Transfer Cancellations -

• Outbound journeys to airports (standard or estate vehicles) – minimum 3 hours’ notice required for a refund.
• Inbound airport collections (standard or estate vehicles) – minimum 12 hours’ notice required for a refund.
• Minibus services (all directions) – minimum 24 hours’ notice required for a refund.

5.2 Cancellations by the Company

We reserve the right to cancel bookings due to unforeseen circumstances, including but not limited to:

• Vehicle breakdowns
• Unsafe weather conditions
• Driver unavailability
• In such cases, customers will receive a full refund or the option to reschedule the service.
• Company Cancellation: If the Company cancels a Booking (except in cases of Force Majeure where these terms may be altered, as detailed in 3.5), a full refund will be provided if you have pre-paid. No cancellation charge will apply to the Customer in this instance.
• No-Show Policy: A “No-Show” is defined as the customer failing to be present at the agreed pickup location within 3 minutes of the scheduled pickup time.
• In the event of a No-Show, no refund will be provided. For prepaid (card) bookings within our local operating areas (Basildon, Laindon, Pitsea, Corringham, and Stanford-le-Hope), a cancellation fee of £4.00 will be charged once the Driver has arrived at the pick-up location. For bookings in any other area, the full fare will be charged, reflecting the cost of the Driver’s time and travel to reach the pick-up location.

5.4 Refunds

• Eligibility for Refunds
• Refunds are applicable if the cancellation is made within the allowed timeframe (see the cancellation notice periods set out above).
• Refunds will also be issued if we fail to provide the service due to factors within our control.
• Processing of Refunds
• Refund requests must be submitted via info@valuecars444.com within 30 days of the incident.
• Approved refunds will be processed within 5 – 10 business days.
• Non-Refundable Charges
• Any additional fees or charges, such as booking fees, airport transfer payments cancelled within 3 hours of the scheduled pick-up, or service add-ons, are non-refundable unless otherwise stated.

6. Customer Conduct and Responsibilities

6.1. Respectful Behaviour

Customers are expected to behave respectfully towards the Driver and other passengers (if any). Abusive, threatening, or violent behaviour towards the Driver or other passengers will not be tolerated and may result in the termination of the journey and reporting to the authorities.

6.2. Compliance with Law

Customers must comply with all applicable laws and regulations, including but not limited to laws relating to the consumption of alcohol and drugs in vehicles.

6.3. Vehicle Cleanliness

Customers are expected to maintain reasonable cleanliness within the Vehicle. Spillage, vomiting, or other actions causing excessive soiling may result in a cleaning fee.

6.4. Luggage

Customers are responsible for ensuring their luggage is safely loaded and unloaded and does not exceed the Vehicle’s capacity. Please inform us of excessive luggage at the time of booking.

6.5. Child Seats

The company does not provide child seats. It is the Customer’s responsibility to ensure that children are safely and legally restrained in the Vehicle. If the customer provides their own child seat, it is their sole responsibility to ensure it is correctly fitted and secured in the vehicle according to the manufacturer’s instructions. Children can travel in the back of a taxi without a child seat. Children should not be placed in a seat belt when sitting on an adult’s lap. Please inform us of your requirements at the time of booking.

6.6. Animals

The carriage of animals is at the Driver’s discretion and must be pre-booked. Guide dogs and assistance dogs are generally permitted and should be notified at the time of booking. Drivers cannot refuse to pick up guide dogs or assistance dogs unless they have a valid medical exemption certificate. An additional charge of £2.00 will be added for the carriage of other pets. They must be appropriately restrained and clean.

6.7. No Smoking or Vaping

Smoking and vaping are strictly prohibited in all Vehicles.

6.8. Food and Drink

Consumption of food and drink in the Vehicle is generally discouraged and is at the Driver’s discretion.

6.9. Safety

Customers must follow the Driver’s instructions regarding safety and must wear seatbelts at all times.

7. Company Responsibilities and Liability

7.1. Service Provision

The Company will use reasonable endeavours to provide the Services in a professional and timely manner, in accordance with these Terms.

7.2. Driver Licensing and Vehicle Safety

We ensure that all Drivers are licensed, and vehicles are roadworthy and properly insured in accordance with legal requirements. All Drivers and Vehicles are licensed through Basildon Council, Castle Point Council and Thurrock Council. You are entitled to ask to see the Driver’s private hire driver licence (badge) at any time during your journey.

7.3. Limitation of Liability

To the extent permitted by law, the Company’s liability for any loss or damage arising from or in connection with the Services shall be limited to the Fare paid for the specific journey, except where such loss or damage is caused by the Company’s negligence or breach of these Terms, in which case the Company’s liability shall be limited to that which is fair and reasonable in the circumstances. Nothing in these Terms excludes or limits the Company’s liability where it would be unlawful to do so.

7.4 Exclusion of Liability

The Company shall not be held liable for delays arising from traffic congestion, road closures, accidents, or other events beyond our reasonable control (Force Majeure). Furthermore, the Company shall not be liable for loss or damage to customer property unless such loss or damage is caused by our negligence. We are also not liable for consequential or indirect losses, including but not limited to missed flights, appointments, or business opportunities. Finally, we are not liable for injury or death to customers except where such injury or death is caused by our negligence.

7.5. Force Majeure

The Company shall not be liable for any failure to perform its obligations under these Terms if such failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, riots, civil commotion, strikes, lockouts, accidents, breakdown of plant or machinery, fire, flood, storm, or other natural disaster, and epidemic or pandemic (Force Majeure Event).

8. Lost Property

8.1. Customer Responsibility

Customers are responsible for their personal belongings whilst using our Services.

8.2. Lost Property Procedure

If you believe you have left property in a Vehicle, please contact us as soon as possible at 01268 525252 or info@valuecars444.com. We will make reasonable efforts to locate and return lost property.

Or please contact the relevant council:

• Basildon Council
• Thurrock Council
• Castle Point Council

8.3. Storage and Disposal

Please be advised that Value Cars Basildon Limited does not retain, or store items left behind by customers. We are not responsible for any lost property. Drivers are responsible for inspecting their vehicles after each hire and following the lost property procedures provided by the licensing council. The following procedures should be followed:

• Basildon Council - drivers are to inspect their vehicles after every hire for any lost property. If any property is found, they should take it to the Environmental Health Service, Basildon Centre, St. Martin’s Square, Basildon within 72hrs.
• Thurrock Council – drivers are to inspect their vehicles after every hire for any lost property. If any property is found, they should take it to the Civic Offices, New Road, Grays, within 72hrs.
• Castle Point Council – drivers are to inspect their vehicles after every hire for any lost property. If any property is found, they should report to 101, and the lost property should remain with the driver

9. Complaints Procedure

You are entitled to raise your complaint directly with the relevant licensing authority (Basildon Council, Castle Point Council, or Thurrock Council, as applicable) at any time. However, we encourage you to contact us first so that we have the opportunity to resolve your concern directly. If you wish to make a complaint, please submit it in writing via email to: complaints@valuecars444.com.

Upon receipt, you will receive an acknowledgment confirming that a full response will be provided within 5 working days. An investigation will then be carried out in line with the procedure below.

How Complaints Are Logged

All complaints are recorded as complaint tickets within our internal portal. Complaints can be raised through the following methods:

• Email – Complaints received via email will be logged into the portal by a member of staff
• Customer App – Customers can submit a complaint directly through the app, which will automatically generate a complaint ticket
• Telephone – If a complaint is received over the phone, staff will create a complaint ticket directly and link it to the relevant booking

All complaint tickets are monitored by Value Cars management.

Information Recorded

All complaints will be logged in our official complaints log and the following details will be recorded:

• Booking reference
• Date complaint received
• Date of incident
• Time of incident
• Name of complainant
• Complaint details (copy of email or summary of call/app submission)
• Driver/staff involved
• Date of first response
• Date complaint resolved
• Resolution details

All related emails, records, and correspondence will be retained for a period of 6 years from the date of resolution, including after the complaint has been resolved, after which they will be securely deleted or anonymised.

Investigation & Communication

A full investigation will be conducted by Value Cars management.

Management may contact you directly via phone or email, or through our customer portal. Where contact is made via the portal, you will receive a notification and be able to view and respond to messages through the customer app, linked to your complaint ticket.

Following the investigation, a member of the management team will contact you to discuss the outcome.

Escalation Process

• Escalation to Directors - If the complaint cannot be resolved at management level, it will be escalated to the directors of Value Cars. A further investigation will be carried out and we will work with you to reach a resolution.
• External Escalation - If the complaint remains unresolved, we will engage with the local council regarding the matter.

In cases where immediate escalation is deemed necessary, Value Cars management will contact both the council and you directly.

10. Data Protection and Privacy

10.1. Data Collection and Use

We collect and use your personal information in accordance with our Privacy Policy, which is available on our website, www.valuecars444.com. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

10.2. Data Security

We take reasonable measures to protect your personal information from unauthorised access and misuse.

10.3 CCTV in Vehicles

Some, but not all, Vehicles operating under the Value Cars Basildon Limited name are fitted with in-vehicle CCTV for the safety and security of Drivers and passengers. Where fitted, CCTV may record images and/or audio during your journey. Not all Vehicles are owned by the Company — many are owned and operated by self-employed Drivers. Where CCTV is fitted in a vehicle owned and operated by a self-employed Driver, that Driver is responsible for compliance with data protection law in respect of any footage recorded, including its retention and any access or deletion requests. Where CCTV is fitted in a Company-owned Vehicle, the Company is responsible for such compliance. Footage is used solely for safety, security, and the investigation of incidents or complaints, and is not retained for longer than necessary. If you wish to request access to, or deletion of, footage relating to you, please contact us at info@valuecars444.com and we will direct your request to the Company or the relevant Driver as appropriate.

10.4. Airport Contact Information Sharing

When booking via the Value Cars website on the Airport Transfers page, you consent to your contact telephone number being shared with the Driver assigned to collect you from the airport. This information will be used solely for the purpose of contacting you regarding your booking, for example to arrange the pickup point. The Driver is prohibited from using your phone number for any other purpose.

10.5 Marketing Communications

By booking or using our Services, you acknowledge that you may receive essential service-related communications, such as booking confirmations, driver arrival updates, and digital receipts.

• Promotional Content: Where you have a previous trading relationship with Value Cars Basildon Limited or have explicitly opted in, we may contact you via email, SMS, or telephone regarding promotions, exclusive discount codes, service updates, and loyalty rewards.
• Opting Out: You have the right to opt out of marketing communications at any time. This can be done by clicking the “Unsubscribe” link in any marketing email; replying “STOP” to SMS marketing messages where available; contacting our team directly at info@valuecars444.com; or adjusting your communication preferences within the Value Cars app settings.
• Service Impact: Opting out of marketing will not affect your receipt of essential operational messages regarding your active bookings.
• Compliance: All marketing activities are processed in strict accordance with the UK GDPR, the Data Protection Act 2018, and the Privacy & Electronic Communications Regulations (PECR).

11. Amendments to these Terms

11.1. Terms Updates

The Company reserves the right to amend these Terms from time to time. Updated Terms will be published on our website, www.valuecars444.com and will be effective from the date of publication.

11.2. Continued Use

We may update these Terms from time to time. Where we make material changes, we will take reasonable steps to notify you (for example, via the App, our Website, or email) before the changes take effect. Any changes will not apply retrospectively to a Booking already confirmed. Your continued use of our Services after the updated Terms take effect constitutes your acceptance of the revised Terms.

12. Governing Law and Jurisdiction

12.1. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

12.2. Jurisdiction

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. General Provisions

13.1 Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.

13.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company in relation to the Services, and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.

14. Contact Information

Value Cars Basildon Limited

Unit 16, Heron’s Gate Trading Estate, Paycocke Road, Basildon, Essex SS14 3EU

Company Number: 08989601

Telephone: 01268 525252

Email: info@valuecars444.com

Website: www.valuecars444.com